Proactive Operations and Environment Maintenance
Develop and configure ad-hoc ServiceNow enhancements/configurations
Own issues and bring them to resolution as quickly as possible while providing proactive updates
Support architecture of platform and work with teams for implementation of tools and plugins
Define KPIs for and monitor CMDB data quality
Finding solutions from previous cases using the Knowledge Base
Ensure ADO tickets are properly updated and asset management system is properly updated
Create clear and concise technical and process documentation
Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
Flexibility to learn new technologies and quickly adapt
Other duties as assigned
Job Overview
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