ServiceNow Admin

Proactive Operations and Environment Maintenance

Develop and configure ad-hoc ServiceNow enhancements/configurations

Own issues and bring them to resolution as quickly as possible while providing proactive updates

Support architecture of platform and work with teams for implementation of tools and plugins

Define KPIs for and monitor CMDB data quality

Finding solutions from previous cases using the Knowledge Base

Ensure ADO tickets are properly updated and asset management system is properly updated

Create clear and concise technical and process documentation

Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help

Flexibility to learn new technologies and quickly adapt

Other duties as assigned