ServiceNow Developer

Position: ServiceNow Developer

Duration: 6 months Contract to Hire

Location: Remote, Hybrid, or Onsite (Location: Atlanta, GA)

• Flexible schedule – 40 hours a week
• No travel – unless remote in another city and then travel once or twice a year to the home office
• Interview process (1 round, virtual/in person/phone, etc.): One phone screen. 2nd Virtual or in person meeting with Manager and ServiceNow team/developer.

EXPERIENCE:

• 3 years prior ServiceNow experience as an administrator / developer
• 3 + years experience with HTML, SQL, CSS, XML
• Knowledge of ITIL processes a plus
• Specific experience with ServiceNow Modules: ITSM, ITOM, CSM, IRM/GRC and CMDB .

METRICS:

• Excellent Customer Service score of 95% of better
• Maintain ServiceNow health score of 90% or better to ensure out of the box functionality
• Perform one ServiceNow major version release upgrade a year in all environments (Prod, Test and Dev)

COMPETENCIES:

• Honesty/ Integrity: Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Intelligence: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
• Attention to Detail: Does not let important details slip through the cracks or derail a project.
• Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude.
• Organization and Planning: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Calm under Pressure: Maintains stable performance when under heavy pressure or stress.
• Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
• Work Ethic: Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

RESPONSIBILITES:

• Cultivate and manage relationships with customers.
• Develop relationships with supporting teams within I.T. and the business.

Customer Service is a must.

• Identify deficiencies in ServiceNow instances and provide solutions.
• Configure ServiceNow modules and workflow to meet business needs.
• Be an active participant in the Change Management process to avoid disruption and downtime to operations.
• Create workflows from scratch.
• Understand data integrations with other systems, including other ServiceNow instances owned by vendor partners.
• Work within development team to handle requests and enhancements.
• Contribute to and maintain team documentation and knowledge base articles.
• Accurately track all work in ITSM and project tools for the benefit of customers and the ServiceNow development team.
• Function as a point of contact for incidents and service requests from end users by phone and email.
• Solve problems and be able to present technical information to users with different technical skill levels.
• Communicate effectively with customers, coworkers and executives.
• React to change productively and handle other essential tasks as assigned.
• Be an active member of the team.