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Position: ServiceNow Developer

Duration: 6 months Contract to Hire

Location: Remote, Hybrid, or Onsite (Location: Atlanta, GA)

  • Flexible schedule – 40 hours a week
  • No travel – unless remote in another city and then travel once or twice a year to the home office
  • Interview process (1 round, virtual/in person/phone, etc.): One phone screen. 2nd Virtual or in person meeting with Manager and ServiceNow team/developer.


  • 3 years prior ServiceNow experience as an administrator / developer
  • 3 + years experience with HTML, SQL, CSS, XML
  • Knowledge of ITIL processes a plus
  • Specific experience with ServiceNow Modules: ITSM, ITOM, CSM, IRM/GRC and CMDB .


  • Excellent Customer Service score of 95% of better
  • Maintain ServiceNow health score of 90% or better to ensure out of the box functionality
  • Perform one ServiceNow major version release upgrade a year in all environments (Prod, Test and Dev)


  • Honesty/ Integrity: Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
  • Intelligence: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
  • Attention to Detail: Does not let important details slip through the cracks or derail a project.
  • Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude.
  • Organization and Planning: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
  • Calm under Pressure: Maintains stable performance when under heavy pressure or stress.
  • Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
  • Work Ethic: Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.


  • Cultivate and manage relationships with customers.
  • Develop relationships with supporting teams within I.T. and the business.

Customer Service is a must.

  • Identify deficiencies in ServiceNow instances and provide solutions.
  • Configure ServiceNow modules and workflow to meet business needs.
  • Be an active participant in the Change Management process to avoid disruption and downtime to operations.
  • Create workflows from scratch.
  • Understand data integrations with other systems, including other ServiceNow instances owned by vendor partners.
  • Work within development team to handle requests and enhancements.
  • Contribute to and maintain team documentation and knowledge base articles.
  • Accurately track all work in ITSM and project tools for the benefit of customers and the ServiceNow development team.
  • Function as a point of contact for incidents and service requests from end users by phone and email.
  • Solve problems and be able to present technical information to users with different technical skill levels.
  • Communicate effectively with customers, coworkers and executives.
  • React to change productively and handle other essential tasks as assigned.
  • Be an active member of the team.
Job Overview
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