Refund Policy

1. Overview and Eligibility

AM Now Developers ("we," "us," or "our") is committed to delivering high-quality managed hosting, web development, and technology services from our base in Texas. We stand behind our work and want every client to feel confident purchasing from us. This Refund Policy sets out the specific conditions under which refunds are available for each service category we offer.

Refund eligibility depends on the type of service purchased, when the refund is requested relative to service delivery, and whether any of the exception conditions described in this policy apply. Please read this policy carefully before purchasing. By completing a purchase with AM Now Developers, you acknowledge that you have read and agree to this Refund Policy and our Terms of Service.

General eligibility conditions that apply across all service categories:

• Refund requests must be submitted by the account holder of record or an authorized representative of the purchasing organization.
• Requests must be made in writing by email to billing@amnowdevelopers.com or through the client portal billing section.
• Refunds will only be issued to the original payment method used for the purchase.
• Accounts with outstanding balances or active payment disputes are not eligible for refunds until those matters are resolved.
• Refunds are not available for services rendered under a government contract where separate contract terms apply.

2. Managed Hosting Plans

We offer a 30-day money-back guarantee for new managed hosting customers. If you are not satisfied with your managed hosting plan for any reason within the first thirty (30) calendar days of your initial sign-up date, you may request a full refund of your first payment with no questions asked.

The following conditions apply to the 30-day money-back guarantee:

• The guarantee applies only to the first hosting plan purchase for a new client account. Subsequent renewals, plan upgrades, and additional hosting plans added to an existing account are not covered by the guarantee.
• The 30-day period begins on the date your hosting account is activated, not the date of payment.
• Add-on services purchased alongside the hosting plan (such as domain registration, SSL certificates sourced from third parties, or setup fees) are subject to their own refund terms as described in this policy and may not be included in the money-back guarantee.

Cancellation After 30 Days — Pro-Rata Refunds

For hosting plans cancelled after the 30-day guarantee period has expired, refund treatment depends on your billing cycle:

• Monthly plans: No refund is issued for the current monthly billing period. Service continues until the end of the period for which you have paid, and the plan is cancelled at renewal. No further charges will be made after cancellation is confirmed.
• Annual or multi-month plans: If you cancel an annual or multi-month prepaid hosting plan after the 30-day guarantee period but before the end of the prepaid term, we will issue a pro-rata refund for the unused full months remaining in your prepaid term, less any applicable setup fees or promotional discounts received at the time of purchase. Partial months are not refunded.

To cancel your hosting plan, submit a cancellation request through the client portal at least five (5) business days before your next billing date to avoid being charged for an additional period.

3. Domain Registrations

Domain registration fees are non-refundable under all circumstances, including but not limited to:

• Registrations of domains you decide you no longer want after purchase
• Domains registered in error (wrong name, wrong TLD)
• Domains that are not yet live or in use
• Domain renewals processed within the standard renewal window
• Domains associated with a cancelled hosting plan

Domain transfer fees paid to move a domain to AM Now Developers are also non-refundable once the transfer has been initiated. If a domain transfer fails due to a technical issue on our end, we will refund the transfer fee in full.

If you registered a domain through us that you believe was registered in error due to a system or billing error on our part, please contact billing@amnowdevelopers.com within 48 hours of registration and we will investigate on a case-by-case basis.

4. Website Development Projects

Website and application development projects are governed by a project-specific Statement of Work (SOW) or service agreement. Refund eligibility for development projects is milestone-based, reflecting the irreversible nature of creative and development labor once delivered.

Before Development Begins

If you request cancellation of a development project before any development work has commenced — meaning before the project kickoff meeting has been held and before any design, wireframing, or coding work has been delivered — we will refund the full amount paid to date, less any non-refundable discovery or proposal fees specified in your service agreement.

After Kickoff but Before Completion

If development has commenced (post-kickoff), refunds are calculated based on the milestone structure defined in your SOW:

• Work completed and delivered up to the point of cancellation is non-refundable.
• Any prepaid amounts attributable to future milestones that have not yet begun — meaning no work has been initiated for that milestone — will be refunded on a pro-rata basis.
• Milestone payments for stages that are partially complete at the time of cancellation are not refundable for the partial work completed; however, we will deliver all completed work product to you upon cancellation so that you may engage another provider to continue the project.

After Project Delivery

Payments made after final project delivery and client sign-off are non-refundable. If you discover defects or issues with the delivered work after sign-off, those are addressed under the warranty or support terms specified in your service agreement, not through refunds.

Deposit and Retainer Payments

Initial deposits and retainers paid to reserve project capacity in our development schedule are non-refundable if you cancel with fewer than fourteen (14) calendar days of advance notice, as that capacity cannot reasonably be reallocated. Deposits cancelled with more than fourteen days of notice will be refunded in full.

5. Maintenance and Care Plans

Ongoing website maintenance and care plans may be cancelled at any time by submitting a cancellation request through the client portal or by emailing billing@amnowdevelopers.com.

• Monthly maintenance plans: No refund is issued for the current billing period in which cancellation is requested. Your plan remains active and services continue through the end of the period for which you have paid. Cancellation takes effect at the next renewal date.
• Annual maintenance plans: Annual plans cancelled within the first 30 days of the plan term are eligible for a full refund less the value of any maintenance work already performed. Annual plans cancelled after 30 days are not eligible for a refund for the remaining prepaid term, but cancellation will prevent auto-renewal at the end of the current annual term.
• Unused maintenance hours: Unused monthly maintenance hours included in your plan do not roll over to future months and are not refundable if unused.

6. SEO and Digital Marketing Services

Search engine optimization (SEO) and digital marketing services involve significant upfront research, strategy, and labor investment that begins immediately upon engagement. As a result, these services are subject to the following refund restrictions:

• SEO and digital marketing fees are non-refundable once work has begun. Work is considered to have begun upon receipt of your signed agreement and initial access to your website and analytics accounts.
• If you cancel before work begins, a full refund of any prepaid amounts will be issued.
• We do not guarantee specific search engine rankings, traffic levels, or business outcomes from SEO or marketing services. Refunds will not be issued solely on the basis of dissatisfaction with organic search results, as these are subject to search engine algorithm changes and competitive factors outside our control.
• If you believe our team has failed to perform services materially as described in your service agreement, please contact us to initiate a formal review before requesting a refund.

7. Support and Emergency Services

Fees for on-demand technical support, emergency response services, and incident remediation are non-refundable once services have been rendered. This includes but is not limited to:

• Emergency website repair and malware removal services
• On-demand support tickets billed at hourly or flat rates
• Emergency server intervention and infrastructure recovery work
• After-hours or priority response fees
• Consulting hours billed against a prepaid block or retainer

If you purchased a prepaid support block and have unused hours remaining at the time you wish to discontinue services, unused hours may be refunded on a pro-rata basis at our standard support rate, provided no outstanding invoices exist on your account. Please contact billing@amnowdevelopers.com to request a review of your prepaid support balance.

8. How to Request a Refund

To initiate a refund request, please use one of the following methods:

Option 1: Client Portal

Log in to your account at amnowdevelopers.com/client/, navigate to the Billing section, locate the invoice or payment you wish to dispute, and use the "Request Refund" feature. Include a brief description of your reason for requesting the refund.

Option 2: Email

Send an email to billing@amnowdevelopers.com with the subject line "Refund Request — [Your Company Name]" and include the following information:

• Your full name and the company name on the account
• The email address associated with your AM Now Developers account
• The invoice number(s) or payment date(s) for the charges you are requesting to refund
• The service(s) for which you are requesting a refund
• A brief explanation of why you are requesting the refund

Our billing team will acknowledge your request within two (2) business days and follow up with a determination within five (5) business days.

9. Processing Time and Method

Approved refunds are processed through Stripe, the payment processor we use for all transactions. Once a refund is approved and initiated on our end, the timeline for funds to appear in your account depends on Stripe's processing time and your card issuer or bank:

• Credit cards: Refunds typically appear on your statement within 5 to 10 business days from the date of approval. Some card issuers may take up to 15 business days.
• Debit cards: Refunds to debit cards typically post within 2 to 5 business days, though this varies by bank.
• ACH / bank transfer: If payment was made via ACH, refunds are typically processed within 3 to 5 business days.

All refunds are returned to the original payment method on file. We are unable to issue refunds to a different card or bank account than the one used for the original purchase. If the original payment method is no longer valid (e.g., an expired card), please contact billing@amnowdevelopers.com to discuss alternative arrangements.

Refunds are issued in U.S. dollars. AM Now Developers is not responsible for currency conversion fees or exchange rate differences that may occur if your account is denominated in a currency other than USD.

10. Chargebacks and Disputes

We strongly encourage you to contact us directly at billing@amnowdevelopers.com before initiating a chargeback with your card issuer. In most cases, we can resolve billing concerns faster through direct communication than through the chargeback process, which typically takes 30 to 90 days to resolve.

If you initiate a chargeback without first contacting us, we reserve the right to:

• Immediately suspend services on your account pending resolution of the dispute
• Provide Stripe and your card issuer with documentation demonstrating that services were provided as agreed
• Recover any refunded amount plus Stripe chargeback fees if the dispute is resolved in our favor
• Decline to reinstate services or enter new agreements with accounts that have unresolved or fraudulent chargebacks

Chargebacks filed for services that were legitimately rendered and accurately described may be reported to credit agencies or collections where permitted by applicable Texas law.

11. Exceptions

Regardless of the service category, AM Now Developers will issue a full refund in the following circumstances:

• Billing errors: If you were charged an incorrect amount, charged for a service you did not order, or charged more than once for the same service due to a system error on our part, we will issue a full correction refund promptly upon verification.
• Fraudulent transactions: If a charge to your account was made without your authorization and you report it to us within sixty (60) days of the charge date, we will refund the unauthorized amount and assist you in securing your account.
• Service not delivered: If we are unable to deliver a service you paid for and no suitable alternative arrangement can be made, we will refund the payment for that service in full.
• Material misrepresentation: If you purchased a service based on a material misrepresentation made by AM Now Developers about the nature or scope of that service, we will work with you in good faith to issue an appropriate refund.

Exception refund requests are reviewed on a case-by-case basis. To report a potential exception, please email billing@amnowdevelopers.com with full details of the situation.

12. Contact Billing

For refund requests, billing questions, or to dispute a charge, please contact our billing team: